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Customer success story

Frustrated by gaps in data and inflexible forms, Alexis Security implemented Lighthouse to ensure they captured continuous location and activity of their officers.

Background

Alexis Security Group deliver comprehensive security and risk mitigation services to government, commercial, and private clients. Based out of Scottsdale, Arizona, their security specialists have extensive backgrounds with a variety of experience, including private sector, military and law enforcement backgrounds.

Alexis Security Group pride themselves on being at the forefront of innovation. Frustrated by previous solutions that had gaps in data and inflexible forms, they implemented Lighthouse to provide transparency of service and accurately monitor activity in real-time.

Alexis Security Car

Objectives

Lighthouse.io and Alexis Security Group worked together to achieve the following objectives:

  1. Continuously track officer location without gaps
  2. Improve incident and activity recording with flexible forms and simple reports
  3. Improve service accountability with notifications for service failures
  4. Replace Guardtek and improve user experience

Solution Overview

The solution consisted of two key elements:

  1. Security guard mobile app to track officer and vehicle location, record patrols, manage tasks, and communicate with managers.
  2. Command Center Web portal to monitor officer location on a live map, receive alerts for missed service and communicate with officers.
Alexis Screen

How it works

How Lighthouse.io Works

A mobile device with the Lighthouse.io app is carried by all security guards. This application passively monitors the location of guards in the background, whilst also allowing guards to scan QR Codes at predefined checkpoints. This location data is sent to the Lighthouse.io service in real time, and allows management to ensure they are meeting their service requirements and the safety of their guards.

In addition to location monitoring, the Lighthouse.io application allows guards to complete inspections and report issues directly via the mobile application.

Results

Launched across 14 locations, Alexis Security Group achieved the following by switching to Lighthouse:

fromto
Location captured periodicallyContinuous location tracking without gaps and indicators for foot, vehicle and bicycle patrols
Location history stored for 24 hoursEndless back-in-time maps backed by 20,000+ weekly data points
Inflexible forms that do not automatically store location and userCustomizable activity and incident forms recording 300+ activity and incident reports per week
Clunky mobile experienceEasy to use mobile app with additional features such as Messages and Activity Feed

"Lighthouse is a simple solution that captures where our team are located without gaps. My team enjoy how easy the mobile app is to use, and migrating to Lighthouse was straightforward and seamless."

Chris Rush - Director of Operations

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