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Customer success story

Background

Australian owned Advent Security has been a leader in providing exceptional, value-for-money service to local, national and international clients in the public and private sectors since 1990.

Advent Security delivers on their motto, “Excellence in Security”, through innovation, efficient and effective management tools and processes, and high levels of communication. They have the expertise needed to deliver the best security solutions for our many and varied clients.

Advent Security implemented Lighthouse.io at St Vincent’s Hospital in Melbourne, Australia. St Vincent’s has over 5,000 staff and 880 beds over 4 campus locations and the security of their properties and the safety of their staff and patients is paramount.

Mobile Screens Security

Objectives

When implementing Lighthouse, Advent had the following objectives in mind:

  1. Improve security and safety standards by capturing officer movements and raising exceptions for missed patrols
  2. Eliminate inefficient paper processes such as recording tasks, incidents, audits and daily logs
  3. Improve incident and issue response times through real-time recording and notifications
  4. Improve visibility, efficiency, and quality of security services using real-time cloud-based maps and reports

Solution Overview

The solution consisted of three key components:

  1. Bluetooth proximity beacons installed at crucial checkpoints across locations
  2. Asecurity guard mobile app that tracks guard proximity to beacons, records security tasks and reports issues
  3. Cloud management console to view real-time location of guards and access comprehensive reporting
Lighthouse Screens

How it works

How Lighthouse.io Works

The Lighthouse mobile app is carried by security guards and monitors location using GPS, Bluetooth beacons, and QR codes. Location is sent to the cloud in real-time and ensures compliance with security requirements.

The Lighthouse mobile app also allows guards to record tasks, submit issues and send messages. All data collected is translated into powerful reports that help improve the visibility, efficiency, and quality of security services.

Results

Advent Security achieved the following results in the first three months of operation:

Following these results at St Vincent's Hospital, Advent Security are partnering with Lighthouse to deploy the solution more broadly to ensure they continue to deliver upon their promise of "Excellence in Security".

"Lighthouse is setting the standard for mobile and cloud-based guard management software. It helps us provide transparency to our customers, and the reporting helps us improve the efficiency and quality of our guard services."

Justin Benney - Director

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